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Customer Feedback Survey
Your feedback helps us improve. Please take a moment to tell us about your experience.
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About You
Your Name
Your Email
Your Phone Number
Date of Service/Visit
How did you hear about us?
Age Range
-- Select (Optional) --
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Gender
-- Select (Optional) --
Male
Female
Prefer not to say
About Your Service
Which service best describes your visit?
-- Please select a service --
Desktop or Laptop Repair
Phone or Tablet Repair
Game Console Repair
In-Store Retail Purchase
Residential Support (In-Home or Remote)
Business Support (On-Site or Remote)
Community Learning Course
Other
Desktop/Laptop Repair Feedback
Quality of desktop/laptop repair
-- Rate Quality --
Excellent
Good
Average
Fair
Poor
Communication about your repair status
-- Rate Communication --
Excellent
Good
Average
Fair
Poor
Turnaround time for the repair
-- Rate Time --
Very Fast
Fast
Average
Slow
Very Slow
Phone/Tablet Repair Feedback
Quality of phone/tablet repair
-- Rate Quality --
Excellent
Good
Average
Fair
Poor
Turnaround time for the repair
-- Rate Time --
Very Fast
Fast
Average
Slow
Very Slow
Game Console Repair Feedback
Quality of console repair
-- Rate Quality --
Excellent
Good
Average
Fair
Poor
Turnaround time for the repair
-- Rate Time --
Very Fast
Fast
Average
Slow
Very Slow
Retail Purchase Feedback
Product selection and availability
-- Rate Selection --
Excellent
Good
Average
Fair
Poor
Staff helpfulness in your purchase
-- Rate Helpfulness --
Very Helpful
Helpful
Average
Not Helpful
Very Unhelpful
Price and value of products
-- Rate Value --
Excellent Value
Good Value
Fair Value
Poor Value
Very Poor Value
Residential Support Feedback
Effectiveness of the solution provided
-- Rate Solution --
Very Effective
Effective
Average
Ineffective
Very Ineffective
Friendliness and helpfulness of the technician
-- Rate Technician --
Very Helpful
Helpful
Average
Not Helpful
Very Unhelpful
Business Support Feedback
Effectiveness and reliability of the solution
-- Rate Solution --
Very Effective
Effective
Average
Ineffective
Very Ineffective
Responsiveness of our team
-- Rate Responsiveness --
Very Responsive
Responsive
Average
Slow
Very Slow
Overall value of the service
-- Rate Value --
Excellent Value
Good Value
Fair Value
Poor Value
Very Poor Value
Community Course Feedback
Quality of the course content
-- Rate Content --
Excellent
Good
Average
Fair
Poor
Knowledge and clarity of the instructor
-- Rate Instructor --
Excellent
Good
Average
Fair
Poor
Other Service Feedback
Other service you used:
Overall Feedback
Staff Professionalism & Courtesy
-- Rate Staff --
Excellent
Good
Average
Fair
Poor
Which technician assisted you?
-- Select (Optional) --
Cody Akins
Joshua Bennett
Sage Totten
On a scale of 0-10, how likely are you to recommend Akins PC Repair to a friend or colleague?
-- Select 0-10 --
10 (Highest)
9
8
7
6
5
4
3
2
1
0 (Lowest)
How likely are you to return to us for future needs?
-- Select 1-10 --
10 (Very Likely)
9
8
7
6
5
4
3
2
1 (Very Unlikely)
Is there anything else you'd like to share about your experience?
I understand this information will be used for internal purposes only and will not be sold. Akins PC Repair may contact me to follow up on this feedback.
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